Refund policy

Return & Refund Policy

Because every wheel we craft is custom-forged and made-to-order, we uphold strict standards around returns and refunds to ensure fairness and transparency.

Custom Product Policy

All wheels are custom-built to your specifications. As such, returns or cancellations are not accepted once production has begun. This policy ensures each order receives the attention and resources it deserves from the moment it's placed.

Order Changes or Cancellations

To request a change or cancellation, you must contact us within 24 hours of placing your order. After this window, your order enters production and cannot be modified or refunded.

Exceptions: Damaged or Incorrect Items

While we do not accept returns for custom-made products, we will make it right if your wheels arrive:

Damaged in transit
Manufactured incorrectly (e.g. wrong size/spec)
Not as ordered

You must notify us within 48 hours of receiving the product, including clear photos of the issue. We will arrange for repair, replacement, or refund as appropriate after inspection and confirmation.

Inspection & Acceptance

Please inspect your wheels immediately upon delivery. If there's any visible damage to the packaging, document it and inform the courier. Acceptance of delivery constitutes agreement that the product arrived in good condition unless otherwise reported within 48 hours.

Refund Eligibility & Processing

If your case qualifies for a refund, the amount will be returned to your original payment method within 10 business days of approval. Processing time may vary depending on your bank or payment provider.