FAQ

Which currency are the prices in?

All prices on this site are in AED.

Are the wheels made to order?

Yes. Every wheel is custom-made and built to order, so we do not keep finished sets in stock. After we receive full payment and confirm your order, we send you an estimated production and shipping timeline.

How long does delivery take?

Typical delivery takes 4 to 8 weeks, depending on the design and where you are. Orders to Dubai can arrive a little sooner. We send updates as your order moves along, and once it ships you receive tracking information. Carrier or customs delays can happen and are outside our control.

Do I have to pay customs duties?

If you are outside the UAE, you may have to pay customs duties or import taxes on delivery.

How do I know the wheels fit my car?

Check your vehicle's measurements and fitment before you order, and write to us if you are unsure. We can go through the details with you.

Can I change or cancel my order?

You can ask for a change or a cancellation within 24 hours of placing your order. After that, your order goes into production and cannot be changed, cancelled or refunded.

Can I return the wheels?

No. Because each set is made to order, we do not accept returns or cancellations once production has begun.

What if my wheels arrive damaged or wrong?

Check the wheels as soon as they arrive. If the packaging is damaged, take photos and tell the courier. If the wheels are damaged in transit, were made incorrectly (for example the wrong size or spec) or are not what you ordered, contact us within 48 hours of receiving them and send clear photos. Once we have inspected the issue, we will repair or replace the wheels, or refund you.

When will I get a refund?

If your case qualifies for a refund, the amount goes back to your original payment method within 10 business days of approval. Your bank or payment provider may need extra time.

I have a question that is not answered here.

Email us at admin@stwheels.ae and include your order number if you have one.